1. Our Commitment to Responsible Gaming
At nbaee, responsible gaming is not a legal checkbox — it is a genuine commitment that shapes how we design our platform, how we communicate with players, and how we respond when a player needs help. We serve the Bangladesh market with pride, and we recognise that the trust of our players depends on us providing a gambling environment that is safe, transparent, and fair.
Gambling at nbaee — whether on cricket betting, Teen Patti, Andar Bahar, live casino tables, or slots — is intended to be an enjoyable leisure activity. The vast majority of our players gamble recreationally within their means. However, we understand that for a small number of people gambling can become problematic, and we are fully equipped to help those players regain control.
This page outlines the tools, policies, and resources that nbaee makes available to support responsible gaming for every player in Bangladesh. We encourage all players to read this page carefully and to make use of the responsible gaming features built into their account settings.
Our Promise: nbaee will never pressure you to increase your spending, disable your self-imposed limits, or return from a self-exclusion period before it has expired. Your responsible gaming settings are protected and respected by every member of our team.
2. Age Restriction — 18+ Only
nbaee operates a strict 18+ age policy. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any gambling activity on the nbaee platform. This policy applies to all players in Bangladesh without exception.
How We Verify Age
During account registration, all players must confirm that they are 18 years of age or older. In addition, our KYC (Know Your Customer) verification process requires players to submit a government-issued photo ID — such as a National Identity Card, passport, or driving licence — before processing their first withdrawal or when flagged by our compliance system. Date of birth is cross-checked against submitted documents, and any account found to belong to a person under 18 is immediately and permanently closed.
What Happens if Age Cannot Be Verified
If nbaee is unable to verify a player's age through the standard KYC process, the account will be temporarily suspended pending receipt of satisfactory documentation. During this suspension, no deposits, withdrawals, or wagering activity will be permitted. If satisfactory age verification is not received within a reasonable timeframe, the account will be closed and any remaining balance refunded to the original payment method, subject to the terms of our verification policy.
Underage Gambling is Strictly Prohibited: Any player found to have misrepresented their age when registering an account on nbaee will have their account permanently closed and any winnings forfeited. nbaee reports confirmed cases of underage gambling to the relevant authorities where required by applicable law.
3. Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and may be difficult to recognise from the inside. nbaee encourages all players to check in with themselves regularly. The following warning signs may indicate that gambling has begun to cause harm and that it is time to seek support.
Chasing Losses: Continuing to gamble after a significant loss in an attempt to win back money, often with increasingly larger stakes than originally planned.
Secrecy and Dishonesty: Hiding gambling activity from family members or friends, lying about the amount of time or money spent gambling, or feeling ashamed about your gambling behaviour.
Preoccupation with Gambling: Spending large amounts of time thinking about gambling — past sessions, future bets, or how to obtain more money to play — even when not actively gambling.
Financial Strain: Gambling with money earmarked for essentials such as rent, food, family expenses, or bill payments. Borrowing money from family, friends, or lenders to fund gambling activity.
Emotional Distress: Feeling irritable, anxious, depressed, or restless when not gambling, or using gambling as a way to escape from stress, personal problems, or difficult emotions.
Inability to Stop: Making repeated, unsuccessful attempts to cut back or stop gambling entirely, despite genuine intent to do so.
Neglecting Responsibilities: Missing work, neglecting family or social commitments, or losing interest in hobbies and activities that were previously enjoyed — due to time or money spent on gambling.
If you recognise any of these signs in yourself or someone you know, please use nbaee's responsible gaming tools immediately or contact our support team at [email protected]. You can also complete the self-assessment questionnaire in Section 6 of this page for a more structured review of your gambling habits.
4. Responsible Gaming Tools Available at nbaee
nbaee provides a comprehensive suite of responsible gaming tools that are built directly into every player account. These tools are free to use, easy to activate, and designed to give you meaningful control over your gambling activity. You can access responsible gaming settings through your account dashboard at any time.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your limit is reached, further deposits are blocked until the period resets. Reductions take effect immediately; increases require a 7-day waiting period.
RecommendedSession Time Limits
Restrict how long you can play in a single session. Choose from preset intervals (30 min, 1 hr, 2 hrs) or set a custom duration. An on-screen alert appears when you are approaching your limit.
RecommendedLoss Limits
Define the maximum amount you are willing to lose in a given period. When your net losses reach that ceiling, your account is automatically paused until the next period begins — protecting your bankroll and your wellbeing.
RecommendedCool-Off / Time-Out
Pause your account for a short period — 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Your account data is preserved, and no promotional emails will be sent during the cool-off window.
Available NowSelf-Exclusion
Permanently suspend your access to nbaee for a minimum of 6 months. All deposits and wagering are blocked and you will be removed from all marketing lists. See Section 5 for full details on activation.
Available NowActivity History
Review a full history of your deposits, withdrawals, wins, losses, and session durations at any time through your account dashboard. Staying informed about your activity is the first step in maintaining control.
Always AvailableHow to Activate Responsible Gaming Tools
Log in to Your Account
Access your nbaee account using your registered username and password via the nbaee Login page.
Navigate to Account Settings
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Select Responsible Gaming
Find the "Responsible Gaming" tab within your account settings. All available tools are listed here with clear English labels and easy toggle controls.
Set Your Preferences
Choose the tool you wish to activate, enter your preferred limit or duration, and confirm. Protective limits (reductions, cool-offs, self-exclusion) are applied immediately.
Contact Support if Needed
If you cannot access your account settings or need immediate assistance activating a limit or exclusion, contact [email protected] and our team will apply the restriction for you within minutes.
5. Self-Exclusion Programme
Self-exclusion is one of the most powerful tools available to players who feel that gambling has become or is becoming a problem. nbaee's self-exclusion programme allows you to voluntarily ban yourself from the platform for a set period, giving you space and distance to address any issues without the temptation of continued access.
How Self-Exclusion Works at nbaee
- Minimum Duration: 6 months. You may also choose 1 year, 2 years, 3 years, or permanent exclusion.
- Immediate Effect: Self-exclusion is applied as soon as it is requested — there is no delay or waiting period.
- All Access Blocked: Once self-excluded, you will not be able to log in, deposit, wager, or access any part of the nbaee platform.
- Marketing Suspended: nbaee will immediately remove your contact details from all promotional and marketing communication lists.
- Existing Balance: Any balance remaining in your account at the time of self-exclusion will be refunded to your verified payment method (bKash, Nagad, Rocket, Upay, or card) within 5 business days.
- Cannot Be Shortened: Once activated, a self-exclusion period cannot be reduced or cancelled early, regardless of the reason. This is intentional — it protects you during a vulnerable period.
- Reinstatement: After the exclusion period expires, reinstatement is not automatic. You must contact nbaee support and undergo a mandatory 24-hour reflection period before access is restored.
How to Request Self-Exclusion
You can activate self-exclusion through your account settings under the "Responsible Gaming" tab, or by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. Our team will process your request immediately.
Important: If you attempt to create a new account on nbaee while under self-exclusion, that account will be closed and any associated deposits refunded. Please do not attempt to circumvent a self-exclusion — it exists to protect you.
6. Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your gambling habits. Read each question and consider how often, if ever, the described situation applies to you. If you answer "yes" to two or more of these questions, we strongly encourage you to use nbaee's responsible gaming tools or speak to a professional support service.
Honest Self-Check: Your Gambling Habits
Answer honestly — this questionnaire is for your benefit only and is not recorded by nbaee.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, utility bills, or school fees?
Have you ever felt the need to bet with larger and larger amounts of money in order to feel the same level of excitement?
Have you ever tried to cut back or stop gambling, but found yourself unable to stick to that decision?
After losing money gambling, have you ever returned on another day with the intention of winning back what you lost?
Have you ever lied to family members, friends, or colleagues about how much time or money you have spent gambling?
Has gambling ever caused significant arguments, tension, or problems in your relationship with a partner, parent, or close friend?
Have you ever borrowed money or sold personal possessions to fund gambling activity?
Do you find yourself thinking about gambling frequently during your normal day — at work, at home, or while trying to sleep?
Two or more "yes" answers? This is a signal worth taking seriously. Contact our support team at [email protected] or activate a cool-off period or self-exclusion through your account settings right now. Seeking help early makes recovery significantly easier.
7. Protecting Minors
nbaee takes the protection of children and young people extremely seriously. We operate a zero-tolerance policy toward underage gambling and take multiple steps to prevent minors from accessing the platform. However, we also recognise that parents and guardians play a vital role in ensuring that children do not access gambling content at home.
Parental Controls
If you share a computer, tablet, or mobile device with children or young people, nbaee strongly recommends that you take the following precautions:
- Never save your nbaee login credentials in your browser's autofill or password manager on a shared device.
- Always log out of your nbaee account fully after each session rather than simply closing the browser tab.
- Use parental control software to restrict access to gambling websites on devices used by children. Well-known options include Net Nanny, Qustodio, and built-in screen time controls available on Android and iOS devices.
- Keep your nbaee account password private and do not share it with anyone, including older teenagers.
- If you suspect that a minor has accessed your nbaee account, contact our support team immediately at [email protected] so we can investigate and take appropriate action.
Our Detection Measures
nbaee's compliance and fraud team actively monitors account activity for behavioural patterns that may indicate underage use. Where such patterns are detected, the account is immediately suspended pending a full KYC age verification review. Any account confirmed to belong to a person under 18 is permanently closed and the matter is escalated according to our internal child protection policy.
Did You Know? Many internet service providers in Bangladesh offer free parental control filters that can block gambling websites at the network level. Contact your ISP — providers such as GP (Grameenphone), Robi, Banglalink, and Teletalk may offer family-safe browsing options on request.
8. Getting Help and External Support
If you believe gambling has become a problem for you or someone close to you, please do not wait. Help is available, and reaching out is always the right decision. nbaee's support team can help you activate account restrictions, guide you through the self-exclusion process, and point you toward professional counselling resources.
Contact nbaee Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Email us at [email protected] with the subject line "Responsible Gaming Help" and a member of our team will respond within 2 hours. For urgent requests such as immediate self-exclusion, our average response time is under 30 minutes.
Professional Support Resources
In addition to the tools and support nbaee provides directly, we encourage players who are struggling with problem gambling to reach out to independent professional organisations. Speaking to a trained counsellor in complete confidentiality can make a significant difference. The following types of services are available to players in Bangladesh and internationally:
- Mental Health Foundation Bangladesh: A range of mental health and addiction counselling services are available through hospitals and NGOs across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Contact your nearest district health office for a referral.
- Gamblers Anonymous: An international peer-support fellowship for people with gambling problems. The GA 20-question self-assessment and meeting resources are available in English at the Gamblers Anonymous international website.
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi is a Bengali and English-language mental health listening service available to players in Bangladesh. They offer confidential emotional support for stress, anxiety, and addiction-related concerns.
- BeGambleAware: An internationally recognised responsible gambling resource providing free advice, guidance, and access to treatment for problem gamblers worldwide. Their resources are available in English online.
- GamCare: A leading international provider of information, advice, and counselling for problem gambling. GamCare operates a 24/7 helpline and live chat service in English.
You Are Not Alone: Problem gambling is a recognised condition — not a character flaw or a personal failure. Thousands of people in Bangladesh and worldwide seek help each year and go on to enjoy healthy, fulfilling lives. The first step is always the hardest, but nbaee and the professional services above are here to support you every step of the way.
Useful Reminders for Responsible Play
- Always gamble with money you can genuinely afford to lose — treat it as the cost of entertainment, not as income.
- Set a fixed budget before you start each session and stop when that budget is spent, regardless of whether you are winning or losing.
- Take regular breaks during gaming sessions. Step away from the screen, have a glass of water, and reset your focus.
- Never gamble while under the influence of alcohol, medication, or substances that affect your judgement.
- Keep gambling in perspective — it is one leisure activity among many. Maintain balance with family, friends, work, and other hobbies.
- Use nbaee's responsible gaming tools proactively, before you feel you need them. Setting limits while you are in a clear, rational mindset is far more effective than trying to apply them in the heat of the moment.